AI SOLUTIONS
AI Solutions & Automation for Singapore SMEs.
ADSM builds AI solutions for Singapore SMEs: automate sales, documents and daily workflows, with staff review and integration into your existing systems.
From voice and WhatsApp agents to custom AI development, we help you choose one useful workflow, test it with real examples and expand when it works for your team.
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Practical AI implementation for sales and operations.
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Start with one workflow and measurable goals.
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Connect CRM, ERP, email, documents and messaging.
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Built step by step so teams can adopt it properly.
BUSINESS PROBLEM
Manual work slows down sales and operations.
Repeated enquiries, document handling and follow-up create avoidable manual work. Start with one task that has a clear business owner.
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Slow response
Reduce routine enquiry and follow-up work.
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Messy data
Bring customer context from calls, WhatsApp and spreadsheets into an agreed workflow.
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Hard to scale
Handle more enquiries or documents with a defined review workflow.
SOLUTION OVERVIEW
Start with one workflow.
Apply AI to a specific task—such as enquiry capture, call summaries or document review—and connect it to existing systems where suitable.
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Start with one clear workflow
Choose a repeatable task with clear inputs, an owner and a measurable outcome.
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Add review and control
Set review rules for replies, pricing and record changes. Route uncertain results to staff.
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Connect with daily tools
Connect approved WhatsApp replies to lead qualification, CRM updates and staff handover, subject to system access and agreed scope.
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Follow up after every call
Move from a suitable lead list to an AI voice call, a recorded outcome and a clear follow-up action. Review call summaries, available recordings and statuses in the portal. Explore AI cold calling.
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Keep quotations moving
An email RFQ workflow can extract line items and prepare staff-reviewed quotation drafts. For distributor and engineering teams, it can also connect approved quotes to order checks.
DELIVERY EXPERIENCE
AI projects built on real business-system experience.
These anonymised examples separate delivered AI work, projects in development and conventional systems. Customer identities and confidential operating details are omitted.
Distributor & engineering systems
We have built conventional systems for distributor and engineering operations. That experience informs AI-assisted RFQ handling, quotation preparation, product matching and follow-up workflows.
AI WhatsApp for professional services
We have built an AI-assisted WhatsApp workflow for a professional services company, with approved information, enquiry handling and staff handover considered in the process.
SME document management
Our conventional document-management work gives us experience with document structure, access, search and approval flows—the foundation needed before adding AI extraction, classification or assistance.
Manufacturing operations system
We have built a conventional manufacturing system. This operational knowledge can support suitable AI-assisted reporting, document search, exception review and industrial workflows.
Inbound AI appointment booking
We are building an inbound AI calling workflow for appointment booking, including enquiry capture, agreed booking steps and escalation to staff.
AI quotation & RFQ workflow
We are developing an AI-assisted quotation and RFQ workflow for SMEs, with extracted details, suggested matches and quotation drafts kept subject to staff review.
Status labels describe the present stage of each example. Country and industry are shown only at a broad level; no customer names, logos, confidential figures or recordings are used. A suitable AI approach still depends on the available data, system access, operating rules and review requirements for each project.
KEY FEATURES
AI tools ADSM Tech can build.
Each feature is planned around the business process, not added just because it sounds advanced.
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AI CRM
Organise leads, customer history, quotations, appointments, follow-ups, ownership, and AI-suggested next actions in one workflow.
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AI lead generation
Combine enquiry capture with public-company lead discovery, qualification and a clear next action. Review data suitability and contact requirements before outreach.
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AI WhatsApp automation
Answer approved questions, qualify enquiries and hand over with context. AI WhatsApp is an optional add-on to AI cold calling, with its own agreed scope and pricing.
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AI voice agents
Plan voice workflows for prospect qualification, follow-up and reminders, subject to use-case suitability and contact rules. Outbound prospecting is covered by our cold-calling solution.
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Document processing
Read PDFs, Excel files, scans and email attachments; extract fields, validate results and flag exceptions for review before updating records.
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AI automation for business workflows
Connect AI agents, business rules and API actions across sales, operations, HR and support. Use conventional software where a predictable rule is more suitable than AI.
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AI agent development
Build agents that read approved information, choose actions within defined rules and work with internal systems. Permissions, logs and escalation limits keep the workflow accountable.
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Custom AI development
Create a proof of concept, internal assistant or customer portal when off-the-shelf tools do not fit. Combine AI with conventional software development where appropriate.
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AI system integration
Connect CRM, ERP, email and product databases through available APIs or controlled imports. Validate information and define who approves each business-system update.
USE CASES
Practical workflows to automate first.
Start with a defined task and compare it with your current process.
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Sales lead qualification
Enquiry → qualification → sales review. Define criteria and route uncertain answers to staff.
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Customer enquiry handling
Approved reply → enquiry details → CRM → staff handover. See customer service workflows.
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Resume parsing
CV → structured details → staff review. Keep hiring decisions with your team.
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Document extraction
Extract fields → validate exceptions → update the system after review.
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Manager visibility
Track processing time, corrections and open tasks during a pilot.
Customer enquiries by phone
Inbound AI calling & customer service
Explore a custom pilot for routine call answering, enquiry capture and staff handover. ADSM reviews your current phone setup, approved knowledge and required integrations before recommending the first workflow.
Explore inbound AI callingPROCESS
A practical AI project flow.
We keep the first version focused so the team can test it with real work before expanding.
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Understand the workflow
We review the current process, pain points, tools, and approval needs.
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Define the first AI task
We choose one clear use case with measurable business value.
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Build and test
We create a pilot or MVP, then test it with real examples.
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Improve and expand
After feedback, we improve accuracy, controls, and integrations.
FAQ
AI Solutions FAQ.
Short answers for companies considering their first AI workflow.
How much does a custom AI solution cost?
Cost depends on the workflow, data preparation, integrations and ongoing usage. Start with a scoped proof of concept and compare indicative AI pricing; a custom quotation confirms the actual inclusions.
Can AI connect to WhatsApp?
Yes, where the selected platform and permissions support it. AI WhatsApp can assist with approved replies, lead capture and handover. It is an optional add-on to cold calling, not part of the S$900 standard cold-calling plan.
Do we need to replace our current system?
Not always. We first check whether your CRM, ERP, database or portal offers usable APIs or import/export options. AI may be added around the current workflow without replacing the core system.
How should we start?
Share one manual workflow and a few representative examples. We review data access, approval needs and success criteria, then agree the scope and timetable for a small proof of concept.
Does AI need access to all our data?
No. Start with the information needed for the agreed task. Define user permissions, approved data sources and retention requirements before connecting production systems.
Can staff approve results before customers receive them?
Yes. Approval can be required for quotation drafts, customer messages and system updates. Low-confidence matches or missing information should be held for review instead of sent automatically.
You do not need to automate everything at once. Start with a task that your team can check, measure the results and retain human approval where errors affect customers, pricing or operations.
READY TO START?
Ready to explore AI for your business?
Have a manual workflow you want to automate? Send us a non-sensitive example and we can discuss whether AI, conventional software or a combination is suitable.
For your Malaysian business, start with AI solutions Malaysia for Johor Bahru, Kuala Lumpur and Selangor, then explore AI cold calling or AI WhatsApp automation for the detailed workflows.
MORE AI WORKFLOWS
Practical AI systems beyond chat and cold calling.
Explore document handling, recruitment and workflow integration.
AI Document Processing
Extract document fields, flag exceptions and prepare RFQ drafts for staff review.
AI Talent Acquisition
Organise candidate outreach, interview coordination and follow-up.
Custom workflow systems
Connect portals and business systems with controlled AI actions and existing rules.
Want to see the AI workflow before deciding?View the demo page or speak with the team about how AI lead capture, WhatsApp follow-up, cold calling, and handover can work for your Singapore business.