AI VOICE AGENTS
AI Voice Agent Singapore
ADSM builds AI voice agents for Singapore SMEs: qualify enquiries, follow up customers and review call outcomes, with clear rules and staff handover.
Handle routine phone conversations around a defined business task, from a requested callback to a service reminder. Keep your team responsible for exceptions, sensitive decisions and the next customer action.
THE BUSINESS PROBLEM
Routine calls compete with work that needs your team.
For a small sales or service team, reminders and repeat qualification questions can interrupt appointments, quotations and customer support.
01
Follow-up delays
Enquiries wait while staff handle other work. A defined callback workflow can help the team respond more consistently.
02
Inconsistent call notes
Different staff record different details. Structured outcomes make it easier to decide who needs attention and why.
03
No clear next action
A completed call does not finish the job. An interested customer still needs an owner and an appropriate follow-up.
HOW ADSM CAN HELP
Connect the call to a useful next step.
ADSM configures the conversation, information capture and handover around your process. Our AI cold-calling solution covers outbound prospecting; this broader service focuses on follow-up and customer workflows.
01
Start with a specific call purpose
A training provider might follow up a course enquiry to understand the requirement and preferred callback time. A service company might remind an existing customer about an agreed visit. ADSM scopes the script, approved answers, permitted contact list and next action before deployment.
02
Review the conversation in your portal
Review call statuses, outcomes, summaries, transcripts and available recordings in the ADSM calling portal. An unanswered call is different from an interested enquiry. Staff can check what was actually said before contacting the customer, correcting a summary or moving a lead forward. The example shown is from the existing outbound calling interface.
03
Continue with the right follow-up
Combine voice with your wider sales automation workflow. AI WhatsApp is a useful optional add-on for answering approved questions after interest is confirmed. CRM and calendar integrations are scoped separately. A request for a preferred time must not be presented as a confirmed appointment.
PRACTICAL USE CASES
Where an AI phone agent can assist.
These are workflows to assess with your team, not a promise that every scenario is included or suitable for full automation.
01
Enquiry qualification
Follow up a submitted enquiry, ask agreed questions about requirements and timing, and identify the right person for the next conversation.
02
Appointment reminders
Remind customers about an existing appointment and record confirmation or a rescheduling request. Calendar updates require a separately tested integration.
03
Sales follow-up
Check whether an interested customer received a proposal and wants a callback. Leave negotiation, discounts and final commitments with your salesperson.
04
Customer follow-up
Ask whether a completed service needs further attention. Capture a support request without treating a complaint as resolved just because the call ended.
05
Surveys and feedback
Collect short, structured answers and record requests for human contact. Adding a sales pitch can change the contact purpose and regulatory assessment.
06
Service notifications
Communicate an approved update and record the response. Critical or emergency notices need a reliable fallback; an attempted call is not proof the message was received.
SINGAPORE CONTACT RULES
Agree the contact basis before switching on.
AI does not remove your PDPA, Do Not Call or sector-specific responsibilities. Assess the purpose of each call and the intended recipient, not just whether a number is publicly available.
For marketing calls, check the applicable DNC requirements and any valid consent or exception. Genuine B2B messages, service reminders and research calls can be treated differently from consumer marketing. A survey containing a sales pitch needs a fresh assessment. See PDPC guidance for businesses.
Set caller identification, opt-out handling and a suppression list before launch. Agree what personal data is recorded, who can access recordings and transcripts, and how long records are kept. Obtain appropriate consent or establish another permitted basis where applicable. Seek professional advice for regulated or higher-risk workflows.
IMPLEMENTATION
Start with a controlled pilot.
Test the full conversation and follow-up, not just how natural the voice sounds.
01
Choose one workflow
Define the audience, contact basis, desired outcome and staff owner. Start with a repeatable task rather than every type of customer call.
02
Set answers and boundaries
Prepare approved information, calling windows, retry limits and handover rules. Be clear that the caller is an AI assistant representing your business.
03
Test real scenarios
Test busy customers, silence, wrong numbers, interruptions, opt-outs and uncertain answers. Check the languages and accents relevant to your audience.
04
Measure before expanding
Review summaries against recordings, completed tasks, handover quality and staff corrections. Compare results with the current process; call volume alone is not success.
FAQ
Questions before starting.
Scope, oversight and costs for a practical first deployment.
Is an AI voice agent the same as AI cold calling?
Cold calling is one outbound prospecting use case. A voice agent can also support requested callbacks, enquiry qualification, appointment reminders and routine customer follow-up. Choose the workflow according to the audience, permitted contact purpose and action your team needs.
Can it answer incoming calls or book appointments?
Inbound call handling is assessed separately against your telephone setup, routing and support hours. A reminder or preferred-time request is not a confirmed booking. Direct booking requires a supported calendar connection, availability checks and agreed confirmation rules.
What can our team review after a call?
The ADSM calling portal provides call status and outcomes, summaries, transcripts and available recordings. Staff can review the conversation before acting. Recording availability, access and retention should be confirmed during setup; a failed or unanswered call will not have a completed conversation.
Can voice calls connect to WhatsApp or our CRM?
Yes, subject to the agreed integration scope and contact permissions. AI WhatsApp is a useful optional add-on for continuing interested conversations. CRM updates, calendar connections and other custom integrations are scoped separately, not automatically included in the standard cold-calling plan.
How is pricing worked out, and can we try it first?
Pricing depends on the call workflow, minutes, telephone setup, languages, integrations and support needed. The advertised S$900 monthly standard plan is for the defined cold-calling scope, not every voice-agent use case. Interested businesses can request a free trial or guided demo; ADSM confirms suitability and the test scope first.
Can the AI handle every conversation without staff?
No. Background noise, accents, interruptions and incomplete answers can affect understanding. Set limits on retries and unsupported answers, and route complaints, sensitive requests and uncertain cases to staff. Test the required languages and real call conditions before deciding whether the workflow is ready.
RELATED SERVICES
Build around the call.
Explore the wider AI Solutions hub, connect voice to AI sales automation, or discuss a custom business agent. For new-prospect outreach and the standard calling plan, visit AI Cold Calling.
DISCUSS YOUR WORKFLOW
Which calls take up your team’s time?
Share a non-sensitive example and the outcome you need. We can review suitability and arrange a guided demo or free trial with an agreed test scope.