AI WHATSAPP SALES AUTOMATION
AI WhatsApp Sales Automation for Singapore Businesses
ADSM provides AI WhatsApp automation in Singapore, combining chatbots and follow-up workflows to answer common questions, qualify enquiries, record the next action and hand conversations to staff when human judgement is needed.
This is designed for businesses that receive regular WhatsApp enquiries and want faster, clearer, and more consistent customer replies without losing control of pricing, package explanation, or escalation. ADSM has built an AI-assisted WhatsApp workflow for a professional services company, giving our team practical experience with approved answers, enquiry handling and staff handover.
Not Just a Chatbot Tool
A basic chatbot can reply to questions, but a business-ready AI needs proper setup so it does not confuse customers or overpromise. ADSM structures the assistant around real sales and support workflows.
- FAQ training
- SOP flow
- Lead qualification
- Pricing boundaries
- Human handover
- Prompt tuning
Built for Singapore SMEs
Suitable for service businesses that receive regular WhatsApp enquiries and want faster, clearer, and more consistent customer replies.
Sales enquiry reply and lead capture
Appointment, quotation, or consultation routing
Package and pricing explanation
Customer service FAQ and SOP-based answers
Optional CRM, calendar, form, or webhook integration can be included depending on the workflow.
AI WHATSAPP AUTOMATION
From enquiry to first reply, follow-up, and handover.
Use WhatsApp follow-up automation to organise incoming enquiries, qualify sales leads and route conversations to your team. Agreed message sequences and human handover help keep the next action clear.
How AI WhatsApp follow-up works
The useful part of WhatsApp automation is the next action. Depending on the agreed scope, ADSM can connect an incoming enquiry to an approved reply, a qualification question, a staff task and a tracked follow-up.
Capture the request
A customer asks about a service, price, quotation or appointment. The workflow records what they need and where the conversation came from.
Answer within boundaries
An AI WhatsApp assistant can use approved FAQs and service details, ask relevant questions and flag anything that needs a person.
Route the follow-up
Assign a callback, information request or quotation task. CRM or calendar updates can be added where the integration is included.
Keep staff in control
Your team handles exceptions and commercial decisions. Agreed timing, contact permission and opt-out rules govern later messages.
Example: A prospect asks for a consultation on WhatsApp. The assistant collects the service need and preferred timing, then sends the details to a staff member for confirmation. A requested time is not presented as a confirmed booking unless a calendar workflow has been implemented.
Explore the wider AI sales automation workflow or see how AI CRM tracks lead follow-up.
Singapore Client Packages
Choose based on how important WhatsApp is to your sales operation. All prices are indicative and may vary depending on final scope, usage, and third-party requirements.
Entry
AI WhatsApp Starter
For SMEs that need basic AI reply, FAQ handling, lead capture, and human handover.
S$200 per month
Best for: simple enquiries and standard customer service FAQ.
- 1 AI WhatsApp assistant
- Basic FAQ and company info training
- Basic sales enquiry flow
- Lead detail collection
- Human handover instruction
- 1 onboarding setup
- 1 round prompt or tone adjustment
Recommended
AI WhatsApp Growth
For businesses that want the AI to qualify leads, explain packages, and guide customers to the next step.
S$270 per month
Best for: active sales teams and service businesses with regular enquiries.
- Everything in Starter
- Sales flow design
- Package and pricing explanation logic
- Objection handling structure
- Lead tagging or lead scoring logic
- Follow-up message structure
- Up to 3 prompt or tone adjustment rounds
- Simple integration planning
Custom Workflow
AI WhatsApp Pro
For companies that need more detailed SOP, multiple workflows, integrations, and regular optimisation.
S$570 per month
Best for: complex sales process, booking flow, CRM, or operation workflow.
- Everything in Growth
- Custom workflow mapping
- Multiple lead flows
- More advanced SOP training
- Basic CRM, calendar, or webhook integration
- Custom escalation rules
- Monthly optimisation review
- Priority support
Bespoke
Enterprise AI Workflow
For larger teams, multi-branch businesses, or companies needing advanced integration and custom AI workflow.
From S$1,000 per month / by quotation
Best for: CRM/ERP integration, dashboard, document/image AI, and multi-location routing.
- Multi-branch routing
- CRM or ERP integration
- Custom dashboard or portal
- Advanced document or image AI workflow
- Multi-agent setup
- Custom reporting and approval flow
- Dedicated implementation plan
Prices exclude third-party charges such as Meta or WhatsApp conversation fees, template fees, CRM subscription, Zapier or n8n hosting, payment gateway fees, and third-party API usage unless specifically stated in the quotation.
Package Comparison
A simple view of what level normally fits each business need.
| Feature / Need | Starter | Growth | Pro | Enterprise |
|---|---|---|---|---|
| Basic WhatsApp AI reply | Included | Included | Included | Included |
| FAQ and company information training | Basic | Better structured | Detailed SOP-based | Custom knowledge architecture |
| Sales lead qualification | Basic | Included | Advanced | Custom workflow |
| Pricing / package explanation | Basic | Included | Advanced | Custom rules |
| Objection handling | Basic | Included | Advanced | Custom sales playbook |
| Simple integration | Not included | Planning only / optional | Basic CRM / calendar / webhook | Custom integration |
| Advanced image, PDF, or document analysis | Not included | Not included | By add-on | Custom |
| Optimisation review | Basic support | Quarterly | Monthly | Custom schedule |
Optional Add-Ons
Add-ons are useful when your workflow is more complex than a standard AI reply setup.
| Add-On | Indicative Price | Suitable For |
|---|---|---|
| Extra AI prompt optimisation | S$400 / session | Major tone, workflow, or answer logic update |
| Monthly optimisation retainer | S$300 / month | Review real chats and improve AI reply quality |
| Custom follow-up sequence | S$1,800 – S$3,800 | Multi-step follow-up, reactivation, reminder, and closing messages |
| Simple CRM / calendar integration | S$1,200 – S$2,800 | One-way lead push, booking trigger, Google Sheet, Zapier, or webhook |
| Advanced integration | From S$4,000 | API, custom mapping, two-way sync, payment, or branch routing |
| Extra AI agent or persona | S$75 / month | Separate sales, support, recruitment, or product assistant |
| Image / PDF AI analysis setup | From S$4,800 | Document reading, preliminary checking, or technical pre-assessment |
Why We Charge This Way
AI WhatsApp automation is not only software access. A reliable business assistant needs discovery, FAQ preparation, SOP mapping, prompt engineering, guardrails, handover rules, testing, and post-launch refinement.
This helps the AI answer more accurately, avoid risky claims, qualify leads properly, and support your actual sales or service workflow.
Compared With Cheaper Chatbot Tools
Cheaper tools may be suitable for simple website FAQ replies. For WhatsApp sales conversations, ADSM focuses on implementation quality, workflow design, Singapore SME use cases, and practical handover to your team.
The goal is not just to make the AI reply. The goal is to help customers move clearly from enquiry to next step.
Common Use Cases
Service quotation enquiry handling
Consultation booking and appointment routing
Package explanation for sales teams
Customer service FAQ with human escalation
AI WhatsApp automation: common questions
Can it follow up after the first conversation?
Yes, when that sequence is included in the project scope. We define the trigger, message, timing, handover and stop conditions. On the WhatsApp Business Platform, business-initiated messages require appropriate opt-in and an approved message template.
Can it connect to our CRM or booking system?
Often, depending on the system and available integration. We confirm the required fields, ownership and error handling before quoting an integration; a preferred appointment time is not treated as a booking until confirmed.
Is this the same as a basic WhatsApp chatbot?
A WhatsApp AI chatbot can answer approved questions. ADSM can also design lead qualification, follow-up tasks and staff handover for Singapore service teams. The exact automation and third-party platform charges depend on the selected package and project scope.
Need help choosing the right package?
Share your WhatsApp enquiry flow, current reply process, and sales follow-up needs. ADSM can recommend a practical AI WhatsApp setup for your Singapore business.
Want to see the AI workflow before deciding?View the demo page or speak with the team about how AI lead capture, WhatsApp follow-up, cold calling, and handover can work for your Singapore business.