FAQ
Frequently Asked Questions
Answers about ADSM Tech AI solutions, web applications, website development, hosting support, digital marketing, and project pricing for SMEs.
AI Solutions
Web Application Development
Website Design & Development
Hosting & Technical Support
Digital Marketing
Project & Pricing
AI Solutions
What kind of AI solutions does ADSM Tech provide?
We build practical AI solutions for SMEs, such as AI-powered CRM systems, lead generation tools, WhatsApp automation, AI voice assistants, resume parsing, document processing, and workflow automation systems.
Is AI only suitable for large companies?
No. Many SMEs can benefit from AI when it is applied to simple but repetitive tasks, such as handling enquiries, qualifying leads, summarising calls, processing documents, or updating customer records.
Can AI help my company reduce manual work?
Yes. AI can help reduce repetitive admin work by extracting information, generating summaries, organising data, assisting with customer follow-up, and automating parts of your sales or operations process.
Can you build AI tools based on our current workflow?
Yes. We usually study your existing workflow first, then design an AI solution that fits your business process instead of forcing your team to change everything at once.
Do we need to replace our existing system to use AI?
Not always. In many cases, AI can be added as a supporting layer to your existing website, CRM, spreadsheet, WhatsApp process, or internal system.
What is an example of an AI solution for sales teams?
An AI sales assistant can capture enquiries, summarise WhatsApp or call conversations, qualify leads, remind staff to follow up, and help managers track sales activity more clearly.
Can AI be connected to WhatsApp?
Yes. We can build WhatsApp-linked systems where conversations can be stored, organised, and converted into leads, customer records, or follow-up tasks.
Can you build AI voice call solutions?
Yes. We can create AI voice assistants for outbound calls, lead qualification, appointment setting, customer reminders, and simple enquiry handling.
Is AI accurate enough for business use?
AI can be very useful, but it should be designed with proper review steps. For important business decisions, we usually recommend a human approval layer before final actions are taken.
How do we start an AI project?
We usually begin by identifying one clear business problem, such as too many manual follow-ups, messy customer records, slow document processing, or repeated enquiries. From there, we propose a practical first version.
Web Application Development
What is the difference between a website and a web application?
A website mainly presents information to customers. A web application allows users to log in, manage data, submit forms, track records, approve requests, generate reports, or run business workflows online.
What kind of web applications can you build?
We can build CRM systems, ERP-style portals, booking systems, member portals, document management systems, inventory systems, customer portals, vendor portals, HR tools, and custom admin dashboards.
Can you build a system based on our company internal process?
Yes. Custom web applications are suitable when your business has a specific workflow that standard software cannot handle properly.
Can different users have different access rights?
Yes. We can build role-based access control, such as admin, manager, staff, customer, vendor, auditor, or sales user access.
Can the system generate reports?
Yes. Reports can be built based on your data, such as sales activity, customer status, project progress, booking records, inventory movement, document status, or staff performance.
Can the system support approval flow?
Yes. We can build approval workflows such as quotation approval, document approval, sales order approval, leave approval, payment approval, or management review.
Can your web application work on mobile?
Yes. We can design the system to be mobile-friendly so staff can use it from their phone or tablet, especially for sales, field work, or customer service tasks.
Can we start with a simple version first?
Yes. We normally recommend starting with an MVP, then improving the system after real users have tested the workflow.
Website Design & Development
Do you still build company websites?
Yes. Website development is still one of our core services, especially for SMEs that need a professional online presence, better enquiry flow, or a modern redesign.
What type of websites do you build?
We build corporate websites, landing pages, ecommerce websites, product catalogue websites, service websites, and industry-specific websites for companies in Singapore and Malaysia.
Can you revamp an outdated website?
Yes. We help companies redesign outdated websites to make them look more modern, mobile-friendly, easier to navigate, and more suitable for lead generation.
Will the website be mobile responsive?
Yes. We design websites to work properly on desktop, tablet, and mobile devices.
Can we update the website content ourselves?
Yes. We can build websites with a content management system such as WordPress, so your team can update text, images, products, blogs, and pages.
Can you help write the website content?
Yes. We can assist with website copywriting, service descriptions, homepage content, FAQ, landing page content, and call-to-action sections.
Can you build ecommerce websites?
Yes. We can build ecommerce websites with product management, cart, checkout, payment integration, shipping setup, promo code functions, and order management.
Hosting & Technical Support
Do you provide hosting and technical support?
Yes. We can assist with hosting setup, domain pointing, DNS configuration, email setup, website migration, SSL, Cloudflare, troubleshooting, and website maintenance.
Can you help migrate my website?
Yes. We can help migrate websites between hosting providers, domains, or servers, including WordPress migration and basic post-migration testing.
Can you fix website errors?
Yes. We can troubleshoot common website issues such as broken pages, slow loading, plugin conflicts, email sending problems, SSL issues, DNS problems, and server errors.
Do you provide website maintenance?
Yes. We can provide maintenance support depending on your needs, such as updates, backups, minor changes, security checks, and troubleshooting.
Can you help with business email setup?
This is not our core. However, we can assist with domain email, Google Workspace, Zoho Mail, DNS records, and email delivery troubleshooting if we work together on other service solution.
Digital Marketing
Do you provide digital marketing services?
Yes. Digital marketing is available as a supporting service, especially when clients need traffic, leads, tracking, or campaign landing pages after their website or system is ready.
Can you help with SEO?
Yes. We can help with basic SEO setup, on-page SEO, page titles, meta descriptions, website structure, content planning, and technical SEO improvements.
Can you help track website enquiries?
Yes. We can set up tracking for contact forms, WhatsApp clicks, phone clicks, landing page conversions, and campaign performance.
Should we do digital marketing before improving our website?
Usually, it is better to make sure your website or landing page is clear and conversion-friendly first. Sending traffic to a weak website may waste advertising budget.
Project & Pricing
How much does a project cost?
The cost depends on the project scope. A simple website is usually more affordable, while AI solutions and custom web applications require more planning, development, and testing.
Do you offer fixed packages?
For websites, we may offer clearer packages. For AI solutions and custom web applications, pricing is usually based on the workflow, features, integrations, and complexity.
How long does a project take?
A simple website may take a few weeks. A custom web application or AI solution may take longer depending on the scope, number of modules, and testing required.
Can you work with SMEs with limited budget?
Yes. We can start with a practical first phase, focusing on the most important features first, then expand later when the business is ready.
What information do you need before quoting?
We usually need to understand your business objective, current workflow, pain points, required features, user roles, preferred timeline, and whether integration with other platforms is needed.
Can we request a demo first?
Yes. For AI solutions and web applications, we can prepare a demo or prototype to help you understand how the solution may work for your business.
Still have questions?
Tell us about your workflow, website, or system idea and we will suggest a practical next step.